Terms of service
Last updated: 14 August 2026
Welcome to Ziravia. These Terms of Service explain the terms that apply when you visit www.ziravia.store, interact with our online store, create an account or purchase a product.
In these Terms, “Ziravia”, “we”, “us” and “our” refer to the online store operating as Ziravia. “You” and “your” refer to the person accessing or using our website or purchasing from us. The website, its content, functionality, products and related services are collectively referred to as the “Services”.
By accessing or using the Services, you agree to these Terms of Service and our Privacy Policy. If you do not agree, you should not use the Services.
Nothing in these Terms excludes, restricts or modifies any rights or remedies that cannot legally be excluded under the Australian Consumer Law or another applicable consumer protection law.
1. Eligibility and Account Information
You must be at least the age of majority in your place of residence, or have the permission and supervision of a parent or legal guardian, to place an order through the website.
You agree to provide current, complete and accurate information when creating an account, placing an order or contacting us. This includes your name, email address, billing information, shipping address and any personalization details.
You are responsible for maintaining the confidentiality of your account credentials and for activities performed through your account. Please contact us promptly if you believe your account has been accessed without authorization.
You must not transfer, sell or make your account available to another person without our permission.
2. Product Information
We aim to provide accurate product titles, descriptions, photographs, measurements, materials, colours, prices and availability information.
Product colours and appearance may vary slightly depending on lighting, photography, screen settings, production methods and the natural characteristics of materials. Measurements may also vary slightly where they are stated as approximate.
These reasonable variations do not affect your rights where a product is materially different from its description, sample or approved order details.
Some Ziravia products are personalized or made to order, while others are prepared without personalization. The applicable options and product information will be displayed on the relevant product page.
We may update product information, discontinue products or limit available quantities. Any changes will not affect an order that has already been accepted unless we contact you and provide an appropriate resolution.
3. Personalization
Products may offer personalization options including names, initials, dates, photographs, birthstones, engravings, messages or other customer-submitted details.
You are responsible for checking all personalization information before submitting your order. Information will generally be produced as entered, including spelling, capitalization, dates and punctuation.
You confirm that you have the right and permission to submit any name, image, photograph, message, design or other content included with your order.
We may refuse personalization content that is unlawful, abusive, discriminatory, threatening, defamatory, obscene, misleading or reasonably suspected of infringing another person’s rights. If we cannot fulfil the personalization and the order is cancelled, any applicable payment will be refunded.
Once preparation or production begins, personalization changes or order cancellations may no longer be possible.
4. Orders and Acceptance
Placing an order is an offer to purchase the selected products under these Terms. Receiving an automated order confirmation does not necessarily mean that the order has been accepted for production or fulfilment.
An order is accepted when we confirm it, begin preparing it or dispatch it, whichever occurs first.
We may decline or cancel an order where:
- The product is unavailable
- The price or product information contains an obvious error
- Payment cannot be authorized or verified
- We cannot complete the requested personalization
- We reasonably suspect fraudulent or unauthorized activity
- The shipping destination is not supported
- The order violates these Terms or applicable law
If we cancel an order after payment has been received, we will refund the applicable amount to the original payment method unless another lawful arrangement is agreed with you.
5. Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible at support@ziravia.store.
We will try to assist, but changes and cancellations cannot be guaranteed after an order has entered preparation, production or fulfilment.
If we receive your cancellation request before preparation or production begins, we may be able to cancel the order and issue a refund to the original payment method.
Additional information about cancellations and returns is available in our Returns & Refunds Policy.
6. Prices, Currency and Payment
Product prices are displayed in the currency selected or shown on the website. The final price, shipping charges, discounts and applicable taxes will be displayed at checkout before payment.
International customers may be responsible for customs duties, import taxes or other charges imposed by the destination country unless checkout expressly states that those charges are included.
Prices, promotions and discounts may change without notice. Changes will not affect an order that has already been accepted, except where there is an obvious pricing error and we contact you before fulfilment.
You agree to provide complete and accurate billing and payment information and confirm that you are authorized to use the selected payment method.
Payments are processed through Shopify and available third-party payment providers. Ziravia does not directly store complete payment card details.
7. Promotions and Discount Codes
Promotions and discount codes may be subject to additional conditions, including eligibility requirements, expiry dates, minimum order amounts, product exclusions and limits on combining offers.
Unless otherwise stated, only one discount code may be used per order. Discount codes must be applied before checkout is completed and cannot normally be added retrospectively.
We may cancel or refuse a promotion where it has expired, been used improperly, contains an obvious error or is affected by suspected fraudulent activity.
8. Processing, Shipping and Delivery
Most orders are processed within 3–5 business days. Personalized or made-to-order products may require additional processing time during holidays, promotional periods or other times of high demand.
Processing time is separate from delivery time. Delivery estimates begin after an order has been dispatched.
Delivery timeframes are estimates and may be affected by customs processing, carrier delays, weather, public holidays, peak periods or other circumstances outside our reasonable control.
Products in the same order may be produced or dispatched from different fulfilment locations and may arrive in separate packages.
Complete processing, shipping, tracking and delivery information is available in our Shipping & Delivery Policy.
Nothing in this section limits our obligations or your rights concerning delayed, lost, damaged or undelivered products under applicable consumer law.
9. Shipping Address
You are responsible for providing a complete and accurate shipping address at checkout.
If you notice an address error, contact us immediately. We will try to assist, but an address change cannot be guaranteed after preparation, production or dispatch begins.
Additional delivery charges may apply if a parcel must be sent again because the address supplied by the customer was incorrect or incomplete, except where the delivery problem was caused by Ziravia or one of our service providers.
10. Returns, Refunds and Consumer Guarantees
Ziravia does not accept returns or exchanges solely for change of mind. Personalized or custom-made products also cannot be returned because of incorrect information submitted by the customer.
This does not affect your rights if a product is faulty, damaged, incorrectly supplied, materially different from its description or otherwise fails to meet an applicable consumer guarantee.
Depending on the nature and seriousness of a problem, available remedies may include a repair, replacement, refund or another remedy required by law.
Store credit may be offered as an optional resolution where appropriate, but it will not replace a refund or another remedy when one is required by law.
Please review our Returns & Refunds Policy for complete information.
11. Customer-Submitted Content
If you submit a photograph, image, message, review, testimonial or other content, you confirm that:
- You own the content or have permission to use and submit it
- The content does not infringe another person’s intellectual property, privacy or other rights
- The content is accurate and is not unlawful, defamatory, threatening or misleading
- You have obtained any necessary permission from people shown or identified in the content
You grant Ziravia a limited, non-exclusive licence to use submitted personalization content only as reasonably necessary to process, produce, fulfil and support your order.
We will not use customer-submitted personalization photographs or private messages for public advertising without additional permission.
If you voluntarily submit a public review or testimonial, you grant us permission to display, reproduce and format that review for reasonable promotional purposes. We will not materially change the meaning of your review.
12. Intellectual Property
Unless otherwise stated, the website and its content—including the Ziravia name, branding, text, layout, graphics, photographs, videos and original designs—are owned by or licensed to Ziravia and are protected by applicable intellectual property laws.
You may access and use the website for personal, non-commercial shopping purposes. You must not, without permission:
- Copy, reproduce or republish substantial website content
- Use our branding in a way that suggests an unauthorized association with Ziravia
- Sell, license or commercially exploit website content
- Remove copyright, trademark or ownership notices
Product and company names belonging to third parties remain the property of their respective owners.
13. Third-Party Services and Links
The Services may contain links to or integrations with third-party services, including payment providers, shipping carriers, review platforms, social networks and order-tracking services.
Third-party services may have their own terms and privacy practices. We are not responsible for third-party websites or services that we do not operate, except to the extent that responsibility cannot legally be excluded.
A link to a third-party website does not necessarily mean that Ziravia endorses all content, products or services provided by that third party.
14. Relationship With Shopify
Ziravia’s online store is hosted and supported by Shopify. Shopify provides the ecommerce infrastructure that enables us to display products, manage checkout and process orders.
Purchases made through the Ziravia store are transactions between you and Ziravia. Shopify is not the seller of Ziravia products.
Shopify may process information relating to your use of the store in accordance with its own services and privacy practices. Additional information is available in Shopify’s Privacy Policy .
15. Privacy
Our collection, use and disclosure of personal information are described in our Privacy Policy.
By using the Services, you acknowledge that personal information may be processed by Shopify, payment providers, production partners, fulfilment partners, carriers and other service providers where reasonably necessary to operate the store and fulfil your order.
16. Prohibited Uses
You must not use the website or Services to:
- Engage in unlawful, fraudulent or misleading activity
- Violate another person’s intellectual property, privacy or other legal rights
- Submit malicious software, viruses or harmful code
- Attempt to gain unauthorized access to the website, accounts or connected systems
- Interfere with website security, functionality or availability
- Collect another person’s information without authorization
- Send spam, phishing messages or unauthorized promotional material
- Impersonate another person or misrepresent your identity
- Use automated systems to access the Services in a way that places an unreasonable burden on them
- Use the Services in a manner that could harm Ziravia, our customers or service providers
We may restrict or suspend access where we reasonably believe these Terms have been violated, subject to applicable law.
17. Website Availability and Errors
We aim to keep the website available and its information accurate. However, we do not guarantee that the website will always be uninterrupted, secure or free from technical errors.
Product descriptions, prices, promotions, shipping charges, delivery estimates or availability information may occasionally contain an error.
If an error affects an order, we will contact you and provide an appropriate option, which may include confirming the corrected information or cancelling and refunding the affected order.
We will not use this section to avoid obligations relating to an order already accepted where doing so would be contrary to applicable law.
18. Disclaimers
General website content is provided for informational purposes and should not be treated as professional, medical, legal or financial advice.
Jewellery descriptions referring to comfort, calming movement, symbolism, emotional meaning or similar lifestyle benefits describe the intended experience or design. They are not medical claims and do not mean that a product diagnoses, treats, prevents or cures a medical condition.
To the extent permitted by law, the website and its general content are provided on an “as available” basis. Nothing in this section excludes any product warranty, consumer guarantee or other right that cannot legally be excluded.
19. Limitation of Liability
To the extent permitted by law, Ziravia will not be responsible for indirect or consequential loss that was not reasonably foreseeable and was not caused by our breach of these Terms, negligence or unlawful conduct.
We are not responsible for loss caused by:
- Incorrect information supplied by the customer
- Customer misuse or failure to follow product care instructions
- Unauthorized access resulting from a customer failing to secure their account credentials
- Events outside our reasonable control, except where responsibility cannot legally be excluded
Nothing in these Terms excludes, restricts or modifies liability for fraud, wilful misconduct, personal injury caused by negligence or any liability, right or remedy that cannot legally be excluded under the Australian Consumer Law or other applicable law.
20. Indemnity
To the extent permitted by law, you are responsible for loss reasonably incurred by Ziravia as a direct result of:
- Your unlawful use of the Services
- Your intentional or negligent violation of another person’s rights
- Content you submit without the necessary ownership, licence or permission
- Your material breach of these Terms
This section does not require you to compensate Ziravia for loss caused by our own negligence, breach of contract or unlawful conduct.
21. Events Outside Our Reasonable Control
We will not be responsible for a delay or failure caused by events outside our reasonable control, including natural disasters, severe weather, government actions, customs interruptions, labour disputes, carrier disruptions, widespread network outages or public health emergencies.
Where such an event affects an accepted order, we will take reasonable steps to keep you informed and provide any remedy required by applicable law.
22. Suspension and Termination
You may stop using the Services at any time.
We may suspend or terminate access to an account where we reasonably believe that the account has been used fraudulently, unlawfully, in breach of these Terms or in a way that threatens the security or operation of the Services.
Suspension or termination does not affect rights and obligations relating to orders already accepted, payments already made, refunds due or consumer guarantees.
23. Governing Law
These Terms are governed by the laws of New South Wales, Australia, and applicable laws of the Commonwealth of Australia.
You and Ziravia submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia, and any courts entitled to hear appeals from them.
If you live outside Australia, you may also have rights under mandatory consumer protection laws in your country or region. Nothing in these Terms is intended to remove rights that cannot legally be excluded.
24. Severability
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be limited or removed only to the extent necessary. The remaining provisions will continue to apply.
25. No Waiver
If we do not immediately enforce a provision of these Terms, that does not mean we waive our right to enforce it later.
26. Entire Agreement
These Terms, together with the policies linked from them and any product-specific or promotional conditions presented before purchase, form the agreement between you and Ziravia regarding your use of the Services.
If product-specific or promotional conditions conflict with these general Terms, the more specific conditions will apply to the relevant product or promotion, provided they are lawful.
27. Changes to These Terms
We may update these Terms to reflect changes to our Services, business practices, legal obligations or website functionality.
The latest version will be posted on this page with an updated revision date. Material changes will apply from the date stated in the updated Terms and will not retrospectively remove rights relating to an order already accepted.
28. Contact Us
If you have questions about these Terms, an order or the Services, contact:
Ziravia Customer Support
Email: support@ziravia.store
We aim to respond to customer enquiries within 24–48 business hours.