Privacy policy

Last updated: 14 August 2026

This Privacy Policy explains how Ziravia collects, uses, stores and discloses personal information when you visit www.ziravia.store, create an account, place an order, communicate with us or otherwise use our online store and related services.

Ziravia is owned and operated by Jahanzeb Khan. In this Privacy Policy, “Ziravia”, “we”, “us” and “our” refer to the Ziravia online store and its owner and operator.

For applicable privacy and data protection laws, Jahanzeb Khan, operating as Ziravia, is the controller of the personal information described in this policy.

Ziravia’s online store is hosted by Shopify, which provides the ecommerce infrastructure used to operate the website, checkout and related services.

Please read this policy carefully. If this Privacy Policy conflicts with our Terms of Service regarding the handling of personal information, this Privacy Policy will apply to that personal information.

1. Personal Information We Collect

“Personal information” means information that identifies you or can reasonably be linked to you. The information we collect depends on how you interact with Ziravia.

We may collect the following categories of information:

  • Identity and contact information: Your name, email address, telephone number, billing address, shipping address and delivery instructions.
  • Order and transaction information: Products viewed or purchased, product options, order history, discounts, returns, refunds, cancellations and transaction records.
  • Payment information: Payment method, payment status, billing details and limited transaction information. Complete payment card details are generally processed by Shopify or the selected payment provider and are not directly stored by Ziravia.
  • Account information: Account login details, saved addresses, preferences, settings and account activity.
  • Personalization information: Names, initials, dates, messages, photographs, images, birthstone selections, engraving instructions or other information submitted for a personalized product.
  • Customer support information: Emails, contact-form submissions, order enquiries, photographs of products or packaging and other information included in communications with us.
  • Reviews and feedback: Reviews, ratings, testimonials or other feedback voluntarily submitted to Ziravia.
  • Device and technical information: IP address, browser type, device type, operating system, network information and similar technical identifiers.
  • Website usage information: Pages visited, products viewed, links selected, cart activity, referring pages and information about how and when you use the website.
  • Marketing preferences: Email subscription status, communication preferences and interactions with marketing messages or advertisements.

We do not intentionally collect sensitive personal information unless it is reasonably necessary for a specific request and you voluntarily provide it.

2. How We Collect Personal Information

We may collect personal information:

  • Directly from you when you place an order, create an account, complete a form or contact us
  • When you provide personalization details, photographs or other custom content
  • Automatically through cookies, pixels and similar technologies when you use the website
  • From Shopify and payment providers in connection with checkout and transaction processing
  • From production, fulfilment and shipping partners in connection with your order
  • From marketing, analytics, fraud-prevention and customer-support service providers
  • From social media platforms when you interact with Ziravia through those services
  • From other sources where permitted by law or where you have authorized the disclosure

3. How We Use Personal Information

We may use personal information to:

  • Provide, operate and improve the Ziravia online store
  • Review, accept, produce, personalize, package, ship and deliver orders
  • Process payments, refunds, cancellations, returns and replacements
  • Provide order confirmations, tracking updates and other transaction communications
  • Respond to enquiries and provide customer support
  • Verify account and transaction information
  • Detect, investigate and prevent fraud, abuse, security incidents or unlawful activity
  • Remember preferences and provide relevant product recommendations
  • Measure website performance and understand how customers use the store
  • Send marketing communications where you have subscribed or where otherwise permitted by law
  • Display personalized advertising where permitted and subject to available privacy choices
  • Comply with legal, accounting, tax, consumer-protection and regulatory obligations
  • Enforce our terms, protect legal rights and manage disputes

4. Legal Bases for UK and EEA Customers

If the UK General Data Protection Regulation or European Union General Data Protection Regulation applies, we process personal information using one or more of the following legal bases:

  • Performance of a contract: Processing information needed to accept, prepare, personalize, fulfil, deliver or support an order.
  • Consent: Processing based on permission you have provided, including certain marketing communications, non-essential cookies and customer-submitted content.
  • Legitimate interests: Operating and improving the store, preventing fraud, securing the website, understanding store performance and providing customer support, where those interests are not overridden by your rights.
  • Legal obligations: Keeping required financial records, responding to lawful requests and complying with tax, consumer-protection and regulatory requirements.
  • Legal claims: Establishing, exercising or defending legal rights where necessary.

Where processing relies on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that lawfully occurred before consent was withdrawn.

5. Cookies and Similar Technologies

Ziravia and its service providers may use cookies, pixels, local storage and similar technologies to operate the website, remember preferences, maintain shopping-cart functionality, understand website performance, prevent fraud and provide advertising.

These technologies may include:

  • Necessary cookies required for checkout, security and essential website functions
  • Preference cookies used to remember settings such as language, region or currency
  • Analytics cookies used to understand website traffic and performance
  • Advertising cookies used to measure campaigns and provide relevant advertising

Where required by law, non-essential cookies will be used only after you provide consent through the available cookie-preference controls.

You can also control cookies through your browser settings. Blocking necessary cookies may prevent some website or checkout functions from working correctly.

6. Marketing Communications

If you subscribe to Ziravia marketing emails, we may send product announcements, gifting ideas, promotions and other marketing communications.

You can unsubscribe at any time by selecting the unsubscribe link in a marketing email or contacting support@ziravia.store.

Unsubscribing from marketing does not prevent us from sending non-promotional messages concerning an order, account, refund, security matter or customer-support request.

7. How We Disclose Personal Information

We may disclose personal information only where reasonably necessary for the purposes described in this Privacy Policy, where you direct us to do so or where permitted or required by law.

Recipients may include:

  • Shopify: To host and operate the online store, checkout and related ecommerce services.
  • Payment providers: To authorize payments, process transactions, prevent fraud and issue refunds.
  • Production and personalization partners: To produce or personalize the products included in your order.
  • Fulfilment and packaging partners: To prepare and dispatch orders.
  • Shipping carriers and postal services: To deliver orders and provide tracking.
  • Technology and cloud-service providers: To provide website functionality, storage, security and technical support.
  • Analytics and marketing providers: To understand website performance, measure campaigns and provide advertising where permitted.
  • Professional advisers: Such as legal, accounting, insurance or fraud-prevention advisers where reasonably necessary.
  • Government authorities or other parties: Where disclosure is required by law, legal process or reasonably necessary to protect customers, Ziravia or another person.

We may also disclose information in connection with a proposed sale, transfer or reorganization of the Ziravia business, subject to appropriate confidentiality and legal requirements.

8. Production and Fulfilment Partners

Some Ziravia products are personalized or made to order by production and fulfilment partners. To prepare and deliver an order, we may provide those partners with information such as:

  • Your name and shipping address
  • The products and options ordered
  • Personalization text or engraving instructions
  • Photographs or images submitted for the product
  • Information reasonably required to produce, package or deliver the order

Partners are expected to use this information only for production, fulfilment, delivery, support and related lawful purposes.

9. Relationship With Shopify

Ziravia’s online store is hosted by Shopify. Shopify collects and processes information about your access to and use of the store to provide and improve its ecommerce services.

Information submitted through the store may be transmitted to Shopify and other providers in countries outside your place of residence.

Shopify may also process information for its own purposes as described in the Shopify Consumer Privacy Policy .

Privacy requests concerning information independently controlled by Shopify may be submitted through the Shopify Privacy Portal .

10. Targeted Advertising and Data-Sharing Choices

Depending on your location and the services enabled on our store, certain disclosures to advertising partners may be considered a “sale”, “sharing” or use for targeted advertising under applicable privacy laws.

Where applicable, you may opt out using our data-sharing opt-out page .

Where legally required and technically supported, we may also recognize a valid Global Privacy Control signal sent by your browser or device.

Additional information about Global Privacy Control is available at globalprivacycontrol.org .

11. International Transfers

Ziravia operates internationally and uses service providers that may process information in countries other than the country where you live.

Information may be processed in Australia, the United States, Canada and other locations used by Shopify, payment providers, production partners, fulfilment partners, carriers and technology providers.

Where UK or EEA personal information is transferred to a country that has not been recognized as providing an adequate level of protection, the relevant provider may use approved contractual safeguards or another lawful transfer mechanism.

12. Data Security

We use reasonable administrative, technical and organizational measures designed to protect personal information against misuse, interference, loss and unauthorized access, modification or disclosure.

These measures may include secure Shopify-hosted checkout, access controls, account authentication and limiting personal information to providers that reasonably need it to perform their services.

No online system or method of transmission is completely secure. You should not send complete payment card information, account passwords or unnecessary sensitive information by ordinary email or through the contact form.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to:

  • Process and support orders
  • Maintain transaction and tax records
  • Manage accounts and customer enquiries
  • Prevent fraud and maintain security
  • Resolve disputes and enforce agreements
  • Comply with legal and regulatory obligations

Retention periods depend on the type of information, the nature of our relationship with you, legal requirements and whether information is needed to establish or defend legal claims.

When information is no longer reasonably required, we or the relevant service provider may delete, destroy or de-identify it, subject to legal and technical limitations.

14. Your Privacy Rights

Depending on where you live and subject to applicable exceptions, you may have the right to:

  • Request access to personal information held about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of certain personal information
  • Request restriction of certain processing
  • Object to processing based on legitimate interests
  • Receive certain information in a portable format
  • Withdraw consent where processing is based on consent
  • Opt out of marketing communications
  • Opt out of certain targeted advertising, sale or sharing where applicable
  • Complain to an applicable privacy or data-protection authority

These rights are not absolute and may be limited where we need to retain or process information to complete an order, comply with law, prevent fraud, resolve a dispute or establish or defend legal rights.

15. Exercising Your Rights

To submit a privacy request, email support@ziravia.store with the subject line “Privacy Request”.

Please describe your request and provide enough information for us to identify the relevant account or transaction.

We may need to verify your identity before completing a request. We will only request information reasonably necessary for verification.

Where permitted by law, an authorized representative may submit a request on your behalf. We may require evidence of their authority and may contact you directly to verify the request.

We will not discriminate against you for exercising a privacy right.

16. Children’s Privacy

Ziravia’s Services are not directed to children, and children should not place orders or submit personal information without the involvement of a parent or legal guardian.

We do not knowingly collect personal information directly from children under 16 for marketing or advertising purposes.

If you believe a child has provided personal information without appropriate permission, contact us so we can investigate and take appropriate action.

17. Third-Party Websites

The website may contain links to third-party websites, social media services or online platforms that Ziravia does not operate.

Those services have their own privacy practices. We recommend reviewing their privacy policies before providing personal information. Ziravia is not responsible for the privacy or security practices of independent third-party websites.

18. Privacy Complaints

If you have a concern about how we handle personal information, contact us at support@ziravia.store .

Please explain the concern and provide relevant details. We will review the complaint and respond within a reasonable period.

If you are not satisfied with our response, you may be entitled to contact the privacy or data-protection authority in your jurisdiction, including:

19. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to the Services, privacy practices, service providers or legal obligations.

The latest version will be posted on this page with an updated revision date. Where required by law, we will provide additional notice of material changes.

20. Contact

Data controller and store operator: Jahanzeb Khan
Trading name: Ziravia
Website: www.ziravia.store
Email: support@ziravia.store

Customer and privacy support is provided online by email. We aim to respond within 24–48 business hours, although privacy requests may require additional time depending on their nature and applicable law.