Contact information

Ziravia is an independent online jewellery store providing personalized, made-to-order and carefully selected jewellery gifts.

Business Information

Trading name: Ziravia
Website: www.ziravia.store

Customer Support

Customer support is provided online by email. For questions about products, personalization, orders, shipping, returns or refunds, contact:

Email: support@ziravia.store

We aim to respond within 24–48 business hours. Response times may be longer during public holidays, promotional periods or other times of high enquiry volume.

Contacting Us About an Order

When contacting us about an existing order, please include:

  • Your full name
  • Your order number
  • The email address used to place the order
  • A clear description of your question or issue
  • Relevant photographs, where the product arrived damaged, faulty or incorrect

Please do not email complete payment card details, account passwords or other unnecessary sensitive financial information.

Additional Information

Before contacting us, you may find the information you need in the following policies:

Contact Form

You may also contact us through our online contact form.

Contact form submissions and direct emails are handled through the same customer support process and have the same estimated response time.