Shipping Info

At Ziravia, orders are carefully reviewed, prepared, quality-checked and packaged before dispatch. Some products are personalized or made to order, while others are prepared without personalization.

The information below explains how long orders generally take to process and how long delivery may take after dispatch.

Order Processing

Most Ziravia orders are processed within 3–5 business days before shipping. Business days do not include weekends or public holidays.

Processing may include order review, personalization where applicable, made-to-order preparation, quality checks and careful packaging.

Personalized or made-to-order products may require additional processing time during holidays, promotional periods or other times of high demand.

Estimated Delivery Timeframes

Delivery time begins after your order has been processed and dispatched. It is separate from our standard 3–5 business day processing time.

Your estimated total order timeframe is the 3–5 business day processing period plus the applicable delivery timeframe above. Delivery estimates are not guaranteed and may be affected by customs, carrier delays, public holidays, weather or peak periods.

Personalized Orders

If your product includes a name, date, message, photo, birthstone, engraving or another custom detail, please check all personalization information carefully before ordering.

Once production begins, changes may no longer be possible. We recommend ordering early when purchasing for a birthday, anniversary, holiday or another time-sensitive occasion.

Shipping Destinations and Costs

We ship to selected international destinations. Available shipping services and costs depend on your location and the products ordered.

All available shipping options and charges will be displayed at checkout before payment. International customers may also be responsible for customs duties, taxes or import fees imposed by the destination country.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where tracking is available.

Tracking updates may take 24–72 hours to appear after the package has been handed to the carrier.

Multiple Items in One Order

Products within the same order may be prepared or shipped from different fulfilment locations. This means that multiple items may arrive in separate packages and at different times.

Where available, separate tracking information will be provided for each shipment.

Shipping Address

Please make sure your shipping address is complete and correct before submitting your order. If you notice an error after ordering, contact us immediately.

We will try to assist, but an address change cannot be guaranteed after production or shipping has begun. Additional shipping charges may apply if a parcel must be sent again because an incorrect or incomplete address was provided at checkout.

Delayed or Lost Packages

If your tracking has not updated for an extended period or your order has not arrived within the estimated timeframe, please contact us. We may work with the shipping carrier to investigate the delivery.

If a parcel is confirmed lost in transit, we will provide an appropriate resolution based on the circumstances and any rights available under applicable consumer law.

Damaged or Incorrect Orders

If your order arrives damaged, defective or incorrect, please contact us as soon as possible, preferably within 7 days of delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photographs of the product
• Clear photographs of the packaging, where relevant

The preferred 7-day notification period helps us investigate promptly. It does not limit any rights or remedies available under the Australian Consumer Law or other applicable consumer protection laws.

Returns and Refunds

Change-of-mind returns are not accepted for personalized or custom-made products. This does not affect your rights if a product is faulty, damaged, incorrectly supplied or otherwise fails to meet an applicable consumer guarantee.

Please read our Returns & Refunds Policy for complete information.

Contact Us

If you have questions about shipping, tracking or an existing order, email support@ziravia.store. Please include your order number when contacting us about an order.

We aim to respond to customer enquiries within 24–48 business hours.