FAQs
Orders & Production
How long does it take to process my order?
Most Ziravia orders are processed within 3–5 business days before dispatch. Processing may include order review, personalization where applicable, production, quality checks and packaging. Personalized or made-to-order products may occasionally require additional preparation time during holidays, promotional periods or other times of high demand. Processing time is separate from delivery time.
Are your products made to order?
Ziravia offers personalized, made-to-order and non-personalized jewelry. Some products are produced or personalized after an order is placed, while others are prepared without customization. The available options and product-specific information are displayed on each product page.
Can I change or cancel my order after placing it?
Contact us as soon as possible at support@ziravia.store if you need to change or cancel an order. We will try to assist, but changes and cancellations cannot be guaranteed after preparation or production begins. If we receive your request before preparation begins, we may be able to cancel the order and refund the original payment method.
Will I receive an order confirmation?
Yes. After placing your order, you should receive an order confirmation email with your order details. Please review it carefully and contact us quickly if anything looks incorrect.
Personalization
Do you offer personalized jewelry?
Yes. Many Ziravia products can be personalized with details such as names, initials, dates, messages, photos, birthstones, or other custom options depending on the product.
Where do I enter my personalization details?
Personalization fields will appear on eligible product pages. Please enter your details carefully before adding the item to your cart.
What should I check before ordering a personalized item?
Check all spelling, capitalization, names, initials, dates, punctuation, messages and photographs carefully. You should also confirm the selected product, colour, finish, size, material and gift-box option. Personalization information is generally produced as submitted, and customer-submitted mistakes may not be correctable after production begins.
Will the final product look exactly like the preview?
Digital previews and product mockups are intended as a guide. The finished product may have reasonable differences in scale, spacing, engraving placement or colour because of production methods, material shape, lighting and screen settings. This does not affect your rights if a product is faulty, incorrectly personalized or materially different from the approved order details.
Can I change my personalization after ordering?
Contact us immediately at support@ziravia.store if you notice an error after ordering. We will try to assist, but personalization changes cannot be guaranteed after preparation or production begins. Please include your order number and the corrected details when contacting us.
Shipping & Delivery
Where do you ship?
We ship to selected international destinations. Available shipping options may vary depending on your location and the product ordered.
How long does delivery take?
After dispatch, estimated delivery is 7–10 business days for the United States and Canada, 7–14 business days for the United Kingdom, Europe, Australia and New Zealand, and 10–20 business days for the rest of the world. These estimates do not include the standard 3–5 business day processing period and may be affected by customs, carrier delays, public holidays, weather or peak periods.
Do delivery times include processing time?
No. Delivery estimates begin after your order has been processed and dispatched. Most orders require 3–5 business days of processing before shipping, although personalized or made-to-order products may occasionally require additional preparation time. Your estimated total order timeframe is the processing period plus the applicable delivery estimate.
Will I receive tracking information?
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where tracking is available. Tracking updates may take 24–72 hours to appear after the parcel has been handed to the carrier. Please check your spam or junk folder if you have not received the email.
Why did my order arrive in separate packages?
Products in the same order may be produced, personalized or dispatched by different fulfilment partners or from different locations. As a result, multiple products may arrive in separate packages and at different times. Where available, separate tracking information will be provided for each shipment.
Returns, Exchanges & Order Issues
Do you accept returns or exchanges?
Ziravia does not accept returns or exchanges solely for change of mind, incorrect product selection, wrong size or colour selection, or customer-submitted personalization mistakes. This does not affect your rights if a product is faulty, damaged, incorrectly supplied, materially different from its description or otherwise fails to meet an applicable consumer guarantee.
Can personalized items be returned?
Personalized and custom-made products cannot be returned solely because of a change of mind or incorrect information submitted by the customer. They remain covered if they arrive faulty, damaged, incorrectly personalized or materially different from the approved order details.
What should I do if my item arrives damaged or incorrect?
Contact us as soon as possible, preferably within 7 days of delivery, at support@ziravia.store. Include your order number, a description of the problem, clear photographs of the product and photographs of the packaging where relevant. The preferred 7-day reporting period helps us investigate promptly but does not limit any rights available under applicable consumer law.
What resolution will I receive for a damaged or defective item?
The available remedy depends on the nature and seriousness of the problem and your rights under applicable consumer law. For a major problem, you may be entitled to choose between a replacement or refund. For a minor problem, we may provide an appropriate remedy such as a repair or replacement within a reasonable period. Store credit may be offered as an option, but it will not replace a refund or another remedy when one is required by law.
Can I send an item back without contacting you first?
Please contact us before returning a product. If a return is required, we will provide the correct return address and instructions. Do not return the product to the original sender address unless we specifically instruct you to do so, as some products are dispatched by fulfilment partners and the sender address may not be the correct returns location.
Product Care & Materials
How should I care for my jewelry?
Care requirements vary by product, material and finish. Follow the care instructions provided on the applicable product page. As a general precaution, keep jewelry away from perfume, lotions, cleaning products and harsh chemicals, gently wipe it after wear and store it separately in a clean, dry place.
Can I wear my jewelry in the shower or while swimming?
Unless the product page expressly states that the product is suitable for water exposure, we recommend removing jewelry before showering, swimming or exercising. Water, chlorine, salt, sweat and personal-care products can affect certain metals, stones, coatings and finishes over time.
Will the jewelry tarnish over time?
Wear and tarnishing depend on the product’s base material, finish, frequency of use, exposure to moisture, skin chemistry and care. Plated and finished jewelry may naturally show wear over time. Review the material and care information on the applicable product page and follow the recommended care instructions.
Are product colors always exact?
We aim to present products accurately, but colours and finishes may appear slightly different because of lighting, photography, screen settings, production methods or material characteristics. Reasonable variations do not affect your rights if the product is materially different from its description or sample.
Gifts & Support
Are Ziravia products suitable for gifting?
Yes. Ziravia is built around meaningful gifting. Many of our pieces are designed for birthdays, anniversaries, Mother’s Day, Valentine’s Day, Christmas, graduations, and everyday reminders of love.
Who are your jewelry gifts for?
Our pieces are designed for meaningful family and relationship gifting, including gifts for mothers, daughters, wives, girlfriends, grandmothers, sisters, sons, husbands, fathers, and loved ones.
Do you offer message card gifts?
Yes. Selected Ziravia products include or offer a message card as part of their gift presentation. The message-card design, wording and available packaging options are shown on the applicable product page. A message card is not included unless the product page or selected option states that it is included.
When should I order for a special occasion?
We recommend ordering as early as possible for birthdays, anniversaries, holidays and other important dates. Most orders require 3–5 business days of processing before dispatch, followed by the applicable delivery timeframe. Personalized products, peak periods, customs and carrier delays may require additional time, and delivery dates cannot be guaranteed.
How can I contact Ziravia?
You can contact us at support@ziravia.store. We aim to respond within 24–48 business hours, although response times may be slightly longer during peak periods or holidays.