Shipping policy
At Ziravia, orders are carefully reviewed, prepared, quality-checked and packaged before dispatch. Some products are personalized or made to order, while others are prepared without personalization.
This policy explains our processing times, estimated delivery timeframes, tracking process and other important shipping information.
Processing Time
Most Ziravia orders are processed within 3–5 business days before they are shipped.
Processing may include:
- Order review and confirmation
- Personalization or made-to-order preparation, where applicable
- Quality checks
- Careful packaging
Business days do not include weekends or public holidays. Personalized or made-to-order products may require additional preparation time during holidays, promotional periods or other times of high demand.
Processing time is separate from delivery time. The delivery estimates below begin after your order has been dispatched.
Estimated Delivery Timeframes
Once your order has been processed and dispatched, the estimated delivery timeframe depends on the destination, selected shipping method, carrier network, customs processing and local postal services.
| Region | Estimated Delivery Time After Dispatch |
|---|---|
| United States & Canada | 7–10 business days |
| United Kingdom & Europe | 7–14 business days |
| Australia & New Zealand | 7–14 business days |
| Rest of World | 10–20 business days |
These timeframes are estimates and are not guaranteed. Delivery may take longer due to customs processing, carrier delays, weather disruptions, public holidays, peak shopping periods or other circumstances outside our reasonable control.
Your estimated total order timeframe is our 3–5 business day processing time plus the applicable delivery timeframe shown above.
Personalized and Made-to-Order Products
If your product includes a name, date, message, photo, birthstone, engraving or another custom detail, please review all personalization information carefully before placing your order.
Once production begins, changes may no longer be possible. Personalized and made-to-order products may occasionally require additional processing time, particularly during busy gifting seasons.
Shipping Destinations
Ziravia ships to selected international destinations. Available shipping services, delivery estimates and costs may vary depending on the destination and product ordered.
The shipping options currently available for your order will be displayed at checkout.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery destination, selected shipping method and order details. All applicable shipping charges will be displayed before you complete your purchase.
International orders may be subject to customs duties, taxes or import fees imposed by the destination country. Unless otherwise stated at checkout, these charges are not included in the product price or shipping cost and are the customer’s responsibility.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where tracking is available.
Tracking updates may take 24–72 hours to appear after the package has been handed to the carrier.
If you have not received your shipping confirmation email, please check your spam or junk folder before contacting us.
Multiple Items and Separate Packages
Products within the same order may be prepared or shipped from different fulfilment locations. As a result, an order containing multiple products may arrive in separate packages and at different times.
Where available, separate tracking information will be provided for each shipment.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an address error after placing your order, contact us immediately. We will try to assist, but an address change cannot be guaranteed once an order has entered production or been dispatched.
Ziravia is not responsible for delays, failed delivery or delivery to an incorrect address where the shipping information supplied by the customer was incomplete or incorrect.
If a parcel is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before it can be sent again.
Delayed or Lost Packages
If your tracking information has not updated for an extended period or your order has not arrived within the estimated delivery timeframe, please contact us at support@ziravia.store.
We may ask you to confirm your shipping address and check with household members, neighbours, the local postal service or the carrier before we open an investigation.
If a parcel is confirmed as lost in transit, Ziravia will work with the carrier and provide an appropriate resolution based on the circumstances and any rights available under applicable consumer law.
Damaged or Incorrect Orders
If your order arrives damaged, defective or incorrect, please contact us as soon as possible, preferably within 7 days of delivery, and include:
- Your order number
- A description of the problem
- Clear photographs of the product
- Clear photographs of the packaging, where relevant
We will review the information and provide an appropriate resolution, which may include a replacement, repair or refund depending on the circumstances.
The preferred 7-day notification period helps us investigate the issue promptly. It does not limit any rights or remedies available to you under the Australian Consumer Law or other applicable consumer protection laws.
Returns and Refunds
Change-of-mind returns are not accepted for personalized or custom-made products. However, this does not affect your rights if a product is faulty, damaged, incorrectly supplied or otherwise fails to meet an applicable consumer guarantee.
For complete information, please review our Returns & Refunds Policy.
Events Outside Our Control
Ziravia is not responsible for shipping delays caused by circumstances outside our reasonable control, including natural disasters, severe weather, customs delays, government actions, labour disruptions, carrier interruptions, public holidays or other unforeseen events.
This section does not exclude or restrict any rights that cannot legally be excluded under applicable consumer law.
Contact Us
If you have questions about shipping, tracking or an existing order, please contact:
Ziravia Customer Support
Email: support@ziravia.store
Please include your order number when contacting us about an existing order. We aim to respond within 24–48 business hours.