Contact

Whether you have a question about a product, personalization, delivery or an existing order, the Ziravia support team is here to help.


Email Support

We aim to respond within 24–48 business hours. Response times may be slightly longer during public holidays, promotional periods or other times of high enquiry volume.

Contacting us about an order

To help us locate your order and respond efficiently, please include:

  • Your full name
  • Your order number
  • The email address used to place the order
  • A clear description of your question or issue
  • Relevant photographs if a product arrived damaged, faulty or incorrect

Protecting your information

Please do not send complete payment card details, account passwords or unnecessary sensitive financial information by email or through the contact form.

You can also use the contact form below. Contact form submissions and direct emails are handled through the same support process.